Shipping policy
Shipping Policy
We strive to get your order to you as quickly and safely as possible.
Processing Time
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Most in-stock items ship within 2–3 business days.
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Items shipping directly from a vendor warehouse may take longer.
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Complete bicycles may take up to 2 weeks to arrive, depending on the warehouse location and delivery address.
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We will communicate and provide updates throughout the shipping process.
Shipping Methods
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We use trusted carriers such as UPS, FedEx, or USPS, depending on item size, weight, and destination.
Shipping Confirmation
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Once your order ships, you will receive a tracking number via email.
In-Store Pickup
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Local customers may select free in-store pickup at checkout.
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Please bring a valid photo ID, order confirmation, and the credit card used for purchase.
Bicycle Shipments
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Complete bicycles are professionally packed for transport.
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Some minor assembly may be required upon delivery.
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Optional shipping insurance and/or signature confirmation are available for an additional charge.
Please email info@swannyscycles.com prior to shipment to request these services.
Shipping Limitations
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We currently ship only within the continental United States.
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Electric bicycles cannot be shipped to Alaska or Hawaii due to lithium battery carrier restrictions.
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Orders placed with shipping addresses outside our service area may be canceled and refunded.